To assist you with the best fit possible, we take great care to provide standardized sizing for our product line. If your measurements fall in between two sizes, you may prefer the larger size. If you have questions or concerns about the fit of a particular garment, please do not hesitate to email us at inquiry@chongimports.com. Children's Size Chart
* Height is the best way to approximate a child's size. The children sets usually have elastic waist pants. For huskier children, one larger size up is recommended.
Women's Size Chart
Men's Size Chart
Tablecloth Size Chart
Web Site Appearance We make every effort to ensure that all information on the web site is accurate, but sometimes typographical errors do occur. We also make every effort to portray our merchandise as accurately as possible. Due to individual computer color resolutions, color of products as they appear on the web site may differ slightly from actual product colors. Product Information Most Chong Imports, Ltd. merchandise displayed at the site are available at our store in the United States. In some cases, merchandise displayed for the sale on the site may not be available in the store. Prices listed on the site may differ from prices listed at the store. In-store prices will not be honored through online pruchases, and online prices will not be honored through in-store purchases. The prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States. Store Location Chong Imports - Art & Linen Department Payment Information & Shopping Security We accept Visa, MasterCard, American Express, and Discover. To avoid fraudulent credit card charges it is important that the name and address submitted matches the information associated with the credit card account. All orders will be shipped out after account verification and approval from the issuing bank. The telephone number for the issuing bank is required for payment processing purposes. Your order is protected by Secure Socket Layer (SSL). You will see an unbroken 'lock' or 'key' icon at the bottom of the browser upon entering information into the secure online order form. Responsibility of all order transactions remain at the risk of the buyer. See our privacy policy for further details. Shipping Information (United States) Shipping Rates Our shipping vendor is UPS, and a physical shipping address is required. Therefore, we will not be able to process orders with P.O. Box numbers. We make every effort to ensure that your order is delivered in a timely manner. Order 24 hours a day. We process orders within 1-2 business days of receipt and send confirmation to you via email. In general, if an item is orderable, it is usually in stock. However, an item might run out of stock at the time you place your order. In such a situation, you will be informed by email with alternative suggestions and your order will not be processed. For regular orders, a FLAT RATE shipping charge is applied to per item ordered. A variable handling fee is factored into all shipping quotes. Shipping charges are subject to modification. We require 1-2 business days to process shipment of your order if received by 5 p.m. PST. Expect to receive the package(s) within 8-10 business days. Please remember that this applies from the time the package(s) depart from the warehouse, not from the time your order was placed. Orders will neither be processed nor shipped on weekends and holidays. Should you have special shipping requests and need the merchandise delivered within the next business day, please order before noon PST (add US$20.00). This excludes merchandise not available momentarily, back ordered, or discontinued. Please remember that this applies from the time the package(s) depart from the warehouse, not from the time your order was placed. We require 1-2 business days to process shipment of all orders. Orders will neither be processed nor shipped on weekends and holidays. This option is available for orders being shipped within the US contiguous states only. Should you have special shipping requests and need the merchandise delivered within 2 business days, please order before noon PST (add US$10.00). This excludes merchandise not available momentarily, back ordered, or discontinued. Please remember that this applies from the time the package(s) depart from the warehouse, not from the time your order was placed. We require 1-2 business days to process shipment of all orders. Orders will neither be processed nor shipped on weekends and holidays. Should you have special shipping requests and need the merchandise delivered within 3 business days, please order before 2 p.m. PST (add US$6.00). This excludes merchandise not available momentarily, back ordered, or discontinued. Please remember that this applies from the time the package(s) depart from the warehouse, not from the time your order was placed. We require 1-2 business days to process shipment of all orders. Orders will neither be processed nor shipped on weekends and holidays. Orders requested for shipping to Hawaii, Alaska, and US Territories will require a mandatory 2nd Day Air shipping option (add US$12.00). Misrepresented shipping method selected will be adjusted accordingly and an adjusted invoice will be sent to reflect changes. Merchandise ordered before noon PST will be delivered within 2 business days. This excludes merchandise not available momentarily, back ordered, or discontinued. Please remember that this applies from the time the package(s) depart from the warehouse, not from the time your order was placed. We require 1-2 business days to process shipment of all orders. Orders will neither be processed nor shipped on weekends and holidays. CD and VCD purchases will be shipped free of charge via a United States ground shipping method only. International orders will not be accepted. CD and VCD purchases will be subject to a standard processing fee of $1.25 for each order, unlimited quantity (Must select "Flat Processing Fee" as the shipping option). Processing fee is waived if CDs and/or VCDs are purchased with clothing, silk accessories or antiques (Select shipping option of choice). We make every effort to ensure the quality of our merchandise. All merchandise is individually inspected to ensure that they are in perfect condition prior to shipment. All merchandise is packaged with care to ensure safe shipping to you. If you require an exchange of merchandise for any reason e.g. incorrect sizing selection, simply send the merchandise back to us for exchange. You are responsible for reshipment charges. You may also refer to our Return Policy. International Orders (Outside United States) International orders are welcome for all items except for CDs and VCDs. Shipping charges are based on a FLAT RATE determined by the company. The shipping vendor will also be determined by the company during the processing period. An International Air method will be used. Delivery time for all international orders will be approximately 7-14 business days (Includes processing period). Misrepresented shipping method selected will be adjusted accordingly and an adjusted invoice will be sent to reflect changes. Duty charges may be incurred by respective nation's parcel courier and/or government. These charges are beyond Chong Import's control. All charges incurred by Chong Imports are noted on the invoice, both for the product price and the shipping/handling fees. Gift Wrapping We do offer gift wrapping services. The option includes a gift box per item, with our signature red color wrapping. A US$5.00 fee will be manually added for each item requiring this service. Invoice confirmation will be issued by an assigned customer service representative. Special notes and requests can be placed on the form upon check out. Return Policy We believe in customer satisfaction. If you are not satisfied with your purchase, return the item(s) to us within 7 days of receipt for an exchange or refund of its purchase price, excluding shipping and handling fees.* Reshipment fees will be automatically charged to your account. Please send your package to us via insured or prepaid US Mail or UPS (for your protection and to ensure prompt delivery). The company is not liable for packages being returned, while they are in transit. Items lost or damaged in transit will not receive a refund. Refunds will not be issued unless purchases being returned are in acceptable condition. All items must be returned in their original state from the time of the customer's receipt. All merchandise is individually inspected to ensure that they are in perfect condition prior to shipment. All merchandise is packaged with care to ensure safe shipping to you. Shipping and handling fees are not refundable. Merchandise returned after 7 days will receive a store credit, excluding damaged packages. That is one week from the day you received your package. All items returned for exchange or refund must be "as new" and not used or damaged in any way. Please include a copy of your invoice or packing slip, indicating whether it is a return or exchange. Merchandise will not be eligible for any form of credit or exchange after 14 days of receipt. Please note that in-store purchases, wholesale purchases, discounted purchases, sale items, CDs and VCDs, and antique items are not eligible for refunds. There are no price adjustments allowed for items purchased before Sale Prices are released. Chinese Orchestra CDs and VCDs CDs and VCDs are not refundable. Antiques All antique items are sold "as is." No refunds, nor exchanges will be issued for any purchases made from the Antiques section. Wholesale Purchases & Discounted Purchases Wholesale and/or discounted orders are not eligible for refunds. All items are inspected and approved for shipment prior to shipment. If the package is opened or defective, do not accept the package. The Account Representative must be contacted within 24 hours by telephone, email, or fax. Chong Imports, Ltd reserves the right to request for any appropriate documents or other relevant items prior to Account Classification (ie., Wholesale Client). Damaged Packagess Should the package arrive to you deformed or damaged, please DO NOT ACCEPT THE PACKAGE and contact us immediately by email at inquiry@chongimports.com. Tax Information A sales tax is added to all purchases being shipped within the state of California (US), effective upon transaction. Contact Information If you have any comments or concerns, please let us know. Just email us at inquiry@chongimports.com. If you experience any technical problems with the site, please inform us by email at webmaster@chongimports.com.
Copyright © 1999-2008 Chong Imports,
Ltd. All rights reserved. See our privacy policy.
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